When the 2020 lockdown suddenly made many in-person care services impossible, social cooperatives were forced to rethink how to maintain daily relationships with vulnerable individuals. Working with EQUA Cooperativa, 21AM identified an opportunity within the technologies already developed for Noon Care, using them as the foundation for an immediate response to the emergency.
At the heart of the project was the Noon Care Launcher, a simplified interface designed to make digital tools accessible to older adults, vulnerable users, and people with limited familiarity with technology. Rather than developing a new solution from scratch, 21AM rapidly adapted the platform to the needs of remote social care, transforming it into a tool for maintaining continuity of support.
In less than a month, the system was configured, enhanced with video calling, remote management of reminders and appointments, and deployed on Samsung tablets distributed to EQUA users. The result was INSIEME, a solution that turned a standard tablet into a tool for connection, support, and daily assistance.
Through a dedicated dashboard, caregivers could remotely manage devices, update content and settings, and maintain regular contact with users, even during periods of severe isolation.
Developed by 21AM together with EQUA Cooperativa, with the support of Samsung Mobile and Fondazione Cattolica Assicurazioni, INSIEME demonstrates how technology designed around people's needs can be rapidly adapted to respond to new challenges. Conceived, developed, and deployed during the height of the pandemic, the project helped preserve essential care relationships when physical proximity was no longer possible.