CON VOI was developed through the collaboration between 21AM and Punto Service, one of Northern Italy's leading care service providers, with the goal of creating a simpler, more transparent, and continuous connection between families and care facilities.
Starting from the operational needs of Punto Service's care homes, 21AM designed an ecosystem consisting of a mobile application for relatives and a management dashboard for caregivers and facility staff. The goal was to make information, services, and activities traditionally confined within the facility easily accessible, encouraging greater family involvement in the daily lives of their loved ones.
Through the platform, staff can manage events, appointments, activities, and additional services, while families can receive updates, schedule visits, book services, and communicate easily with the organization. The system helps build a more direct and collaborative relationship among all stakeholders involved in the care journey.
21AM developed an essential and accessible digital architecture, designed to support users with limited technological familiarity while remaining flexible enough to adapt to the needs of different organizations. From the outset, CON VOI was conceived as an evolving platform capable of integrating new services, medical devices, and third-party systems, supporting the digital transformation of the care sector.