At a time when long-term care facilities are required to deliver increasingly higher standards of care with limited resources, Teiacare developed Ancelia, an AI-powered platform designed to support daily caregiving activities through the continuous monitoring of bedridden residents. To turn a complex technology into a solution that could be effectively adopted in real-world settings, Teiacare partnered with 21AM to design the user experience and service ecosystem.
From the earliest stages of the project, 21AM adopted a strongly user-centered approach, analyzing care facility workflows, staff responsibilities, and the information generated by the monitoring system. The goal was not simply to create an effective interface, but to design a service capable of integrating naturally into the daily routines of caregivers and facility managers.
Starting from the structure of the data collected by Teiacare's monitoring hardware, 21AM defined the information architecture, visual language, and interaction principles of the entire platform. AI-generated data was transformed into clear and actionable insights, allowing caregivers to quickly identify situations requiring attention and plan interventions more efficiently.
The project evolved through multiple cycles of prototyping and validation with real users. Early interface concepts were tested through interviews and feedback sessions involving caregivers and facility coordinators, generating insights that improved not only usability and information clarity but also the overall understanding of operational needs. This iterative process enabled the rapid development of a solution fully validated by both client and end users.
The resulting platform helps monitor residents, recommends repositioning activities, records care interventions, and alerts staff to potential risk situations, improving both quality of care and operational efficiency within healthcare facilities.